Shopping cart

You have the option to edit or remove item(s) from the shopping cart. Click on the “Cart” link in the navigation bar.
We keep the items in the shopping cart as long as you don’t close the browser.
We try our best to fill all orders. Sometimes we underestimate demand and cannot get more in stock.
We’ll let you know if an item is no longer available or will be delayed. We also reserve the right to limit quantities based on merchandise availability.

 

Custom-Size Order

If you want to order costumes in your size, select “Custom-Made” item in the category. Select “Gender (Mens or Womens)” from the pull-down menu and proceed to checkout. After making a payment by PayPal, go to Size information form and enter your size information.
We will reply to your size information form after we confirm your order.

 

Payment method

PayPal - Japan Cosplay Shop

 

 

PayPal lets you send money to anyone with e-mail.
PayPal is free for consumers and works seamlessly with your existing credit card and checking account.

 

 

Change or cancel an order

Changing the quantity or size/color of an item

While you are still shopping or during checkout you can increase or decrease the quantity of an item by changing the “quantity” field on the line that refers to the product you intend to change.

 

Making changes after you placed an order

If you need to make any changes to your order after you placed it, please contact us as soon as possible.
Please note that processing will take place immediately after you place your order, and it may not be possible to change items on existing orders.

 

Removing items while you are still shopping

If you are in the shopping cart screen and haven’t clicked “Checkout”, you can remove a single item by clicking on the “Remove” check on the line that refers to the product you want to remove.

 

Removing items during checkout

If you are in the checkout process but have not sent the order, you are able to remove items from the cart.
Remove an item by clicking on the “Remove” check on the line that refers to the product you intend to remove.

 

Canceling after the order has been placed

If you have sent your order, please contact us as soon as possible.
Please note that your order may begin processing immediately after you place your order, and it may not be possible to cancel the order.

 

If the order has been shipped to you

It is not possible to cancel the order.

 

Returns / Exchanges

We will not accept any returns/exchanges.
We cannot refund original shipping fees unless an error occurred on our part in shipping your order.